Integrated Technology Support Degree Program

Study integrated technology support and earn your bachelor’s degree at Wayne State College in Nebraska.

Technology support degree concept featuring IT repair technician students at WSC

Explore the Integrated Technology Support degree program

The wide and growing field of technology often demands assistance and training for users. If you have a passion for computers and a desire to aid people in proper use of technology, the Integrated Technology Support concentration could be the perfect fit for you.

This program will prepare you to perform troubleshooting of computer hardware, software, and related systems. You’ll be able to effectively deliver technical assistance, advice, and other forms of support and training to users of information systems, and have the skills to manage the entire tech support department of an organization. You’ll master a range of technologies and tools to support the performance of work in this field. You’ll explore the art and science of serving end users at all levels. You’ll also learn interaction and people skills to complement your technical skills so you can make a difference in the field of tech support.

View program courses  Download program fact sheet (PDF)

Fast facts

Degree options:


Delivery format: On campus (Wayne)


Program credit hours: 57

  • Computing core and support area (36 credit hours)
  • Integrated Technology Support concentration (21 credit hours)

Note: Students must also take 30 credit hours of General Studies courses. A total of 120 credit hours are needed to graduate from WSC. Additional majors or minors can be added to help meet graduation requirements.


School: Business and Technology


Department: Computer Technology and Information Systems

Prepare for your future

Opportunities and outcomes

Integrated technology support topics covered

  • Computer hardware setup/maintenance
  • Operating systems configuration and maintenance
  • Networking support essentials
  • Telecommunications/voice-over-IP setup and support
  • Robotics networking and support skills
  • Computer hardware troubleshooting
  • Computer applications support essentials
  • Operating systems troubleshooting
  • Accessing technical and end-user documentation

Student learning outcomes

  • Apply the foundational concepts of computer information systems
  • Work in team settings found in computer information systems contexts
  • Communicate in professional computer information systems contexts
  • Establish a plan for maintaining professional relevance in computer information systems
  • Apply an appropriate ethical framework to a computer information systems ethical dilemma

Career Scholars Program

Students majoring in Integrated Technology Support are eligible to take part in the Career Scholars Program. The Career Scholars Program offers a generous scholarship package while you embark on a unique cooperative education journey starting your freshman year at Wayne State. During your time here, you’ll participate in career readiness activities, job site visits, job shadowing, and more - all while learning the fundamentals of professional practice. After three years on campus, you’ll complete your senior year by working at a paid job in your chosen field. Job locations include Norfolk or Grand Island, Neb., where you'll live in community housing with fellow Career Scholars students.

Career Scholars Program

Integrated technology support internships

Our outstanding Career Services Office is available to help you find integrated technology support internships and career opportunities. Students recently completed internships at the following locations:

  • Daycos
  • DMSi Software
  • Wayne State College

Career services and internships

Graduates of the Integrated Technology Support degree program work in their chosen field using the skills they learned while at Wayne State College. Each year, eager employers welcome WSC graduates into their organizations.

Jobs of recent graduates:

  • Desktop Support Engineer – Lutz (Omaha, Neb.)

After graduating from Wayne State College, recent grads pursued advanced degrees at the following schools:

Percent of WSC graduates  employed or in grad school within 6 months of graduation

job or grad school placement rate
within six months of graduation

Data based on most recent
employment outcomes survey


 

 

    2024-25 Estimated Annual Cost of Attendance

    $196

    cost per credit hour

    Tuition: $5,880

    Fees: $2,290.50

    Food plan: $4,690

    Housing: $4,730

    Total: $17,590.50
    These figures do not include indirect cost estimates. To view a breakdown of estimated additional costs you may incur while attending WSC that are not billed to your student account, visit the Cost of Attendance page.
    Cost of attendance

    Most Affordable College in Nebraska

    - College Affordability Guide, 2024

    Wayne State is considered the most affordable four-year college or university in Nebraska. With same rates for in- and out-of-state students, our tuition guarantee, and our generous scholarship packages, it is clear to see how WSC earned the title. In fact, the average remaining annual cost of attendance for 2024-25 is $2,268 for undergraduate students after financial aid and scholarships.

    Integrated Technology Support degree program courses

    Students must complete the computing core, support area, and the Integrated Technology Support concentration courses. A total of 120 credit hours are needed to graduate from WSC. Additional majors or minors can be added to help meet graduation requirements.
     

    27

    Computing
    core
    credits

    +
    9

    Support
    area
    credits

    +
    21

    Integrated
    Technology Support
    concentration credits

    =
    57

    Total
    program
    credits

    Computing core courses (27 credits)

    • Credits: 3

      Description: An introduction and overview of modern computer systems, software design, information systems, and related technologies. Topics include computer hardware, software, communications, introductory algorithm design, basic networking concepts, computer ethics, and various other timely topics from the fields of computer science and/or computer information systems.

    • Credits: 3

      Description: An introduction to networking concepts and technologies. Students will be introduced to the theory and practice of networking computers and various other devices.

    • Credits: 3

      Description: A study of software engineering approaches, tools, and methodologies. In addition, some coverage is provided regarding the structured approach to systems development through use of structured analysis methods within an established life cycle. Topics include: the systems development environment and life cycle, information gathering techniques, feasibility studies, cost/benefit analysis, software development alternatives, software selection techniques, modeling tools, data analysis methodologies, communication considerations and new system design.

      Prerequisite: CIS 130 Introduction to Computer/Information Technology or 132 Principles of Computing and Information Systems

    • Credits: 3

      Description: A study of database theory, design, and management through application development and implementation. Topics include: database planning and organization, common database models, normalization, the total DBMS concept, logical and physical model design, program database strategies control and recovery, security and integrity, query application, and advanced database topics. Emphasis is placed on application assignments that encompass topics/concepts presented in the course.

      Prerequisite: CIS 130 Introduction to Computer Information Technology or 132 Principles of Computing and Information Systems, or CSC 150 Programming Fundamentals I

    • Credits: 3

      Description: A study of computer hardware and operating systems. This course covers hardware components of a variety of types and explores both proprietary and open-source operating systems. Emphasis is placed on proper design and operation, troubleshooting, and basic management/maintenance of hardware and the operating systems that run on it.

      Prerequisite: CIS 130 Introduction to Computer Information Technology or 132 Principles of Computing and Information Systems

    • Credits: 3

      Description: A capstone course with emphasis on the management of information systems. Emphasis is placed on operational, tactical, and strategic issues related to information systems management. Consideration is given to traditional and emerging information systems issues and topics. Students will work with theoretical and practitioner literature from the information systems field in addressing several cases and/or projects and in preparing and delivering presentations.

      Prerequisite: Completion of 90 credit hours

    • Credits: 3

      Description: An introduction to modern programming and problem-solving methods using a high-level programming language. Emphasis on algorithm development, top-down design, and structured programming. Topics include data types, files, I/O operations, control structures, functions, arrays, strings, and records. Software documentation and testing will be included as an integral part of the course.

    • Credits: 3

      Description: An introduction to the development and implementation of pages for the World Wide Web. Introductory use of web programming language(s) and web development tools will be introduced. This course will also address introductory-level development methodologies, layout, functionality, content creation, and basic content management.

    • Credits: 3

      Description: An overview of the structure and design of an operating system – the software interface between the user and the hardware. Topics include process management, memory management, device management, file management, concurrency, distributed systems, and security.

    Support area courses (9 credit hours)

    • Credits: 3

      Description: A study of structured computer programming. Topics include: a computer language overview, the program development cycle, the structured programming concept, program documentation, language structure and syntax, and common language commands. Emphasis is placed on development of sequential, batch programs that generate reports. Input to output data transfer, editing, simple and comprehensive arithmetic statement application, single and compound condition testing, sort/merge techniques, single dimensional and multi-dimensional table concepts are some of the processes emphasized in the programs. This course also addresses other concepts in enterprise computing.

      Prerequisite: CIS 130 Introduction to Computer/Information Technology or 132 Principles of Computing and Information Systems

    • Choose 6 hours from the following:

      • BUS 142 Survey of Accounting (3 credits) – A course for non-business majors to study the role of accounting as an information development and communication function that supports economic decision-making. This restricted overview of accounting emphasizes development of knowledge and skills to perform basic financial analysis, derive financial information for personal or organizational decisions, and utilize information for better understanding of business, governmental, and other organizational entities.
         
      • BUS 208 Business Communications (3 credits) – Development of critical communication skills used in business and industry. Emphasis on assisting Business students to become more effective and efficient writers. Includes instructions, reports, memos, and letters. Prerequisite: ENG 102 Composition Skills.
         
      • BUS 260 Management Theory and Practice (3 credits) – Develops the management art and science of planning, organizing, actuating, and controlling through people to make ideas materialize within economic constraints of a business enterprise. Develops ability to construct policy, to make scientifically-sound decisions within that policy, and to establish ethical procedures to insure organized productive effort to intended objectives. Develops a management attitude, outlook, and ability.
         
      • BUS 270 Principles of Marketing (3 credits) – This course facilitates students in conquering the essential concepts of product, price, promotion, distribution, segmentation, ethics, and social responsibility, while addressing the evolving digital and social media influences. The fundamentals will be stressed allowing for useful decision processes by managers while encouraging the development of the marketing specialist as one of the key decision makers in a firm. Marketing is critical to implementing strategy, gaining competitive advantages, and ensuring positive organizational results.
         
      • BUS 366 Management Science (3 credits) – Application of quantitative and analytical approaches to management problems within a theoretical framework and behavioral background developed. Prerequisite: BUS 226 Business Statistics.
         
      • BUS 408 Business Ethics (3 credits) – This course will examine theoretical structures that shape or influence Western thought and review specific professional codes of ethics relevant to business majors. Students will learn a decision-making framework for examining and articulating well-reasoned positions on ethical issues in business.
         
      • BUS 418 Legal Environment of Business (3 credits) – This course focuses on public, administrative, and regulatory law, and the relationship of business to the legal structure. Topics include employee and consumer protection, environmental regulation, labor law, monopolies, price-fixing, and the regulation of domestic and international trade.
         
      • CNA 346 Organizational Communications I (3 credits) – Explores the nature and function of communication in organizations. Emphasis on concepts, skills for effective management of communication, analysis, and evaluation of formal and informal patterns of communication in organizations.
         
      • CNA 352 Organizational Presentations (3 credits) – Develop expertise, poise, and confidence in presenting professional informative, persuasive, deliberative, and epideictic speeches for public, private, or business organizations. Emphasis is placed on both theory and application of public speaking, speech criticism, and listening skills in culturally diverse business and professional settings. Students employ presentation software when delivering a variety of business presentations such as informative, after dinner, persuasive, sales advertising, and team speeches.
         
      • CNA 426 Public Relations Through Social Media (3 credits) – An introduction to current systems and practices used in public relations to create and maintain internet-based interactive communications with customers and constituents. Students will create content hands-on and will be able to apply a conceptual framework including branding programs, integrated marketing communications, and other professional, legal, and ethical standards and practices. This course draws from the fields of public relations writing, photography, video production, and/or other types of multimedia content creation.

    Integrated technology support courses (21 credits)

    • Credits: 3

      Description: This course builds upon the material presented in CIS 171 and provides the students with additional networking theory. In addition, students will work in a variety of “hands-on” settings to apply the theory to modern computer networks and networking equipment.

      Prerequisite: CIS 171 Networking I or instructor approval

    • Credits: 3

      Description: A study of the processes, procedures, approaches, support mechanisms, communications flows, management tools, and technological tools used in supporting operational and tactical deployments of information technologies and systems in a variety of types of modern organizations. Emphasis is placed on the knowledge and skills needed by the support position employees working in the technological arena to support organizational activities and various categories and types of end-users of applications and information technologies.

      Prerequisite: CIS 130 Introduction to Computer/Information Technology or 132 Principles of Computing and Information Systems

    • Credits: 3

      Description: Emphasis is on providing breadth of knowledge in the organizational concepts and considerations surrounding the use of information systems technologies such as computer systems and communications systems. Topics include role of information systems in managerial functions, general systems theory, design and implementation of Management Information Systems (MIS), decision support systems, expert systems, and artificial intelligence.

    • Credits: 3

      Description: This course addresses advanced topics in the study of computer hardware systems, including processors, memory, storage devices, display technologies, input technologies, output technologies, and various other hardware components and approaches. The course also covers embedded technologies commonly found within other types of dedicated devices and general-purpose devices.

      Prerequisite: CIS 372 Computer Hardware and Operating Systems or instructor approval

    • Credits: 3

      Description: This course provides an introduction to the management of projects. Emphasis is placed on both the technical aspects of the project management process and the management of the human behavioral/situational aspects of projects. The nature of projects is explored. The techniques and tools of project management are introduced. Operational, tactical, and strategic implications of project management approaches are considered. The use of current project management software is incorporated. Students are also provided with an understanding of the many environmental and behavioral issues surrounding project management, and approaches to dealing with these issues. Graduate students in these courses have additional requirements beyond those for the undergraduate students.

    • Credits: 3

      Description: An introduction to the fundamental concepts of robotics and robotic programming. Students will work in teams to construct and test progressively more complex mobile robots. There is a possibility of participation in one or more robotics competitions. Basic concepts will be discussed, including coordinate transformations, sensors, path planning, stressing the importance of integrating sensors, effectors, and control.

      Prerequisite: CSC 150 Programming Fundamentals I

    • Upper division committee-approved electives (3 credits) – For a complete listing of courses and their descriptions, view the course catalog.

    Popular pairings

    Many students at Wayne State will add a second major or a minor to complement their program of study, or to focus their studies on a specific topic. Students who recently majored in Integrated Technology Support at Wayne State also paired this major with one or more of the following programs:

    View all majors and minors

    Related programs

    Students interested in the Integrated Technology Support program may also be interested in:

    Computer Science (B.A. or B.S.)
    Networking and Cybersecurity (B.A. or B.S.)
    Programmer/Analyst (B.A. or B.S.)

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    Gardner Hall, Room 106
    Phone: 402-375-7245

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    Where you'll learnDepartment facilities

    The Center for Applied Technology at Wayne State College

    Center for Applied Technology (CAT)

    The CAT is home to the Department of Technology and Applied Science and features state-of-the-art labs and tech-savvy classrooms.

    Gardner Hall at Wayne State College

    Gardner Hall

    Gardner Hall is home to the Department of Business and Economics at WSC and connects to advanced computer labs in the Center for Applied Technology by skywalk.