Wayne State College

WSC Technology Help Desk

Our mission is twofold:

  1. To serve as a call center for critical technology problems and emergencies.
  2. To serve as a problem tracking and repair center for the maintenance of WSC's network and technology resources.

The WSC Technology Help Desk is located in the Facility Services Building on the East edge of campus across from the Wayne Family Clinic and can be contacted by any WSC employee at 375-7107 for emergency help.

Emergency calls received during normal Help Desk hours will receive immediate response. Non-emergency network and technology problems should be sent to the Technology Help Desk by designated employees via our Trouble Ticket web interface. Detailed instructions about office procedures for reporting problems and events which constitute an emergency are available here for Faculty/Staff or Current Students.

The Technology Help Desk will also strive to play an educational role for the campus community. Realizing that many staff members enjoy keeping abreast of computing developments and solving computing problems on their own, we will continually update a list of troubleshooting and instructional handouts, a list of Frequently Asked Questions about the Help Desk, and will occasionally publish news briefs about recent technology changes and developments on campus.

The Help Desk is not the place to request new services. It is designed only to provide support for existing technology. For new services please continue to use established processes.

The Office of Teaching and Learning Technology

The Office of Teaching and Learning Technology offers support in the area of faculty computer training, including classroom computer technology and applications, interactive video classes, and online teaching and learning.

Workshops and demonstrations will be scheduled throughout the year, and assistance with individual projects is available by appointment.

The Multimedia Lab, Library 205, is available for student, faculty and staff use during regular office hours 8:00am – 5:00pm Monday through Friday. A Color laser printer, Adobe Photo-editing software, layout software, and a document/image scanner up to 11x17 are available. We now have a video and audio recording/transfer studio with green screen and lighting capabilities. Also available are a video conference/meeting room and two Active Learning with Technology (ALT) Classrooms available for reservation.

Contact Eddie Elfers, (402) 375-7090, or Jennifer Johnson, (402) 375-7704 for more information.