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Partial network outage - 1/3/18

Published Wednesday, January 3rd, 2018

We’re experiencing a partial network outage impacting webservers, wireless, and some authentication servers that manage the login process.

Greetings all,

We’re experiencing a partial network outage impacting webservers, wireless, and some authentication servers that manage the login process.

The root cause is some remote maintenance that was being performed by our data storage vendor.  The system in question is designed to be able to do upgrades while in use and we had staff watching the process.  Despite warnings from our staff that the system didn’t look like it was ready for the final step of the process, the vendor assured us it was and pressed forward, causing a number of servers to lost contact with their data.  The data is intact, but the servers must be reconfigured to see it.

Our apologies.  We’re working as quickly as we can to restore functionality and expect at least partial restoration by 4PM. 

I’ll send another update when all systems are operational.

John Dunning
Chief Information Officer
Wayne State College