Technology Questions and Support
Last updated 3/27/20 at 11:54 a.m.
In response to the evolving COVID-19 situation on campus, we've compiled a list of action items and resources to help get you started as you transition to remote teaching and learning methods.
To help with social distancing efforts, we’ll be hosting these sessions via Zoom videoconference. Please RSVP, and we’ll send you the connection information you’ll need to join. RSVP to Eddie at firstname.lastname@example.org or Jennifer at email@example.com.
What software applications are available to me from my home computer?
- Office 365 applications are available for all students, faculty, and staff. Get Outlook email access.
- Adobe Creative Cloud (CC) for faculty and staff - Adobe CC is available for faculty and staff to install on up to two devices including home devices if desired.
- Adobe Creative Cloud (CC) for students - Adobe has extended an offer for temporary student access. WSC has requested activation of this temporary licensing; it will be available sometime after Friday, March 20.
- Autodesk offers free licenses for students
- Finale has extended their free trial from 30 to 60 days
- Tekla - four-month free trial
- SPSS - IBM has issued a free trial that expires June 15.
How do I create recorded audio?
Capture the audio: Lecture capture using a webcam (or other device with a built-in microphone like a laptop or phone). Webcams are available through the Campus Service Center in the library.
- Zoom - Download and install Zoom Quickstart Guide
- Zoom - Start a local recording (Zoom website)
- Zoom - Stop or pause a local recording (Zoom website)
- Zoom - Access local recording files (Zoom website)
- Zoom - Recording file formats (Zoom website)
Post the audio: Name the file accordingly and post the audio file directly to Canvas.
How do I create recorded video lectures?
- Make sure the video is no longer than 20 minutes.
- MP4 video file format is recommended but not necessary when uploading to YouTube for distribution.
Capture the video:
Lecture capture using a VALT classroom system - Video Audio Lecture Technology (VALT) is available in the following locations for recording a lecture. Several spaces have whiteboards available:
- Brandenburg rooms 201, 204, 217, 301, 306
- Humanities room 319*
- Connell Hall room 117 (PTZ)
- Center for Applied Technology room(s) 108*, 111*, 206, 207 – PTZ in all of these rooms
PTZ = Pan, Tilt, Zoom for additional capture options
* indicates Whiteboard or Blackboard available
Post the video: Name the audio file accordingly and post to YouYube as unlisted video and make link available in Canvas.
Using Zoom with Canvas
The course will be hidden in the Course Settings > Navigation tab. Drag the Zoom tool up to position in the list of available course tools and select Save.
Using Zoom for virtual advising
Please see our Zoom virtual advising documentation for instructions on using Zoom for virtual advising and meetings. Topics include:
- Setting up a meeting with a virtual waiting room
- Managing virtual office hours
How do I manage office phone calls from campus?
Accessing your voicemail
- Dial 402-375-7777
- When the auto attendant answers, press #
- Enter your 4 digit campus extension (ex: 7000)
- Enter your voicemail password
Receiving voicemail messages via email
- Voicemails can be sent to your email as an audio attachment. Submit a request via the Service Now portal: Select Computers, Phones, and Your Office. Select Voicemail.
Forwarding your office phone
Call Forwarding Helpsheet
Google Voice allows you to setup a free telephone number which can be accessed via a smartphone or computer. If you setup a Google Voice number, you could forward your office phone to this new number and use the app on your smartphone or computer to return work related phone calls. More information can be found here.
For additional questions and technology support, please contact: