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COVID-19 Resources and FAQs

Technology Questions and Support

Last updated 3/27/20 at 11:54 a.m.

In response to the evolving COVID-19 situation on campus, we've compiled a list of action items and resources to help get you started as you transition to remote teaching and learning methods.

Canvas Training

To help with social distancing efforts, we’ll be hosting these sessions via Zoom videoconference. Please RSVP, and we’ll send you the connection information you’ll need to join. RSVP to Eddie at edelfer1@wsc.edu or Jennifer at jejohns1@wsc.edu.

How to install Zoom

 

What software applications are available to me from my home computer?

How do I create recorded audio?

Capture the audio: Lecture capture using a webcam (or other device with a built-in microphone like a laptop or phone). Webcams are available through the Campus Service Center in the library.

Post the audio: Name the file accordingly and post the audio file directly to Canvas.

How do I create recorded video lectures?

General guidelines:

  • Make sure the video is no longer than 20 minutes.
  • MP4 video file format is recommended but not necessary when uploading to YouTube for distribution.

Capture the video:

Record video using Zoom and add to a Canvas Class

Lecture capture using a VALT classroom system - Video Audio Lecture Technology (VALT) is available in the following locations for recording a lecture. Several spaces have whiteboards available:

  • Brandenburg rooms 201, 204, 217, 301, 306
  • Humanities room 319*
  • Connell Hall room 117 (PTZ)
  • Center for Applied Technology room(s) 108*, 111*, 206, 207 – PTZ in all of these rooms

PTZ = Pan, Tilt, Zoom for additional capture options
* indicates Whiteboard or Blackboard available

Post the video: Name the audio file accordingly and post to YouYube as unlisted video and make link available in Canvas.

Using Zoom with Canvas

The course will be hidden in the Course Settings > Navigation tab. Drag the Zoom tool up to position in the list of available course tools and select Save.

Using Zoom for virtual advising

Please see our Zoom virtual advising documentation for instructions on using Zoom for virtual advising and meetings. Topics include:

  • Setting up a meeting with a virtual waiting room
  • Managing virtual office hours

How do I manage office phone calls from campus?

Accessing your voicemail

  • Dial 402-375-7777
  • When the auto attendant answers, press #
  • Enter your 4 digit campus extension (ex: 7000)
  • Enter your voicemail password

Receiving voicemail messages via email

  • Voicemails can be sent to your email as an audio attachment. Submit a request via the Service Now portal: Select Computers, Phones, and Your Office. Select Voicemail.

Forwarding your office phone
Call Forwarding Helpsheet

Google Voice

Google Voice allows you to setup a free telephone number which can be accessed via a smartphone or computer.  If you setup a Google Voice number, you could forward your office phone to this new number and use the app on your smartphone or computer to return work related phone calls.  More information can be found here.

 

For additional questions and technology support, please contact:

WSC Campus Service Center
Conn Library (First Floor)
402-375-7107