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Call Forwarding FAQs

NATS recommends you utilize google voice to do work from home with google voice call screening disabled.  This allows you to provide a typical call experience for incoming callers, have privacy for your personal cell number, and retain the call screening settings on your android/iPhone for personal calls.

 

I tried calling someone on campus, but the call was screened.  Why?

The person you’re calling has probably forwarded their phone to an off campus number with call screening enabled.  Call screening explained:

Google Voice Call Screening: 

     When enabled, the caller will hear:  “Hello, please state your name after the tone and Google Voice will try to connect you”

     If you hear this when trying to call someone on campus, they have forwarded their office phone to a Google Voice number.  Please state your name, so the individual knows who is calling, and they will be able to accept the call if available.

     To turn off Google Voice Call Screening click here.

 

Android Call Screening: 

     When enabled, the caller will hear:  “Hi, the person you’ve reached is using a screening service from Google, and will get a recording and transcript of this call.  Go ahead and say your name, and why you’re calling.”

     If you hear this when trying to call someone on campus, they have forwarded their office phone to their cell phone and have Google’s call screening feature enabled.  Say your name and a brief message and they will be able to accept the call if available.

     To turn off Android Call Screening click here.

 

iPhone Call Screening: 

     When enabled, callers that are not in the owners contact list will be sent directly to voicemail, which may complicate trying to get a hold of someone.  If you have enabled “Silence Unknown Callers” on your iPhone, for the time being you may need to disable this feature.  Instructions can be found at the link above.

     To turn off iPhone Call Screening click here.

 

 

I’m already working from home, but I want my office phone forwarded, how can I do that?

Please work with a coworker to set your call forwarding in your office. The instructions can be found in the Call Forwarding help sheet. You will need to tell your coworker the phone number you want your office number forwarded to. 

Last Updated: 4/1/20