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Multifactor Authentication (Duo) FAQs

Listed below are commonly asked questions with answers about Multifactor Authentication (Duo).

When I tried to approve my authentication on my smartphone, I get the error "Cellular Data is Turned Off for Duo Mobile. You can turn on cellular data for this app in Settings."

This means your smartphone is not connected to Wifi. You have two options. The first option is to turn on the option to use Cellular Data for the Duo Mobile app in the Settings of your smartphone. Tap Settings, locate the Cellular Data option and turn it on. The second option is to not turn on Cellular Data usage by tapping Ok and have the Duo Mobile app generate a passcode that you will view on the phone and type into the textbox on your computer.

 

Please contact the Campus Service Center at 402-375-7107 or servicecenter@wsc.edu if you need further assistance.

 

Last Updated: 11/25/2019