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Phone: 402-375-7107

Email: servicecenter@wsc.edu

Network & Technology Services

Network Password Requirements

Who Should Read This Document? 

This policy applies to all persons with an account on the WSC network. 

Definitions 

  • Level 1 Account – Student account 

  • Level 2 Account – Faculty/Staff account access only to personal data, data within their department or data pertaining to classes they teach 

  • Level 3 Account – Faculty/Staff account with access to data pertaining to the entire institution  

Password Complexity 

Passwords shall comply with the following characteristics: 

  • Password is case sensitive.

  • Must be at least 8 characters long.

  • Must not repeat any character sequentially more than 3 times.

  • Must not include part of your name or user name.

  • Must not be limited to a dictionary word.

Your password cannot contain any portion of your full name longer than two characters.  For example, the password for Jane Doe could not contain the sequence “ane”, but could contain “an” or “ne”. 

Account lockout 

If any account has 100 consecutive unsuccessful login attempts within a 30 day period, the account will be locked and can only be unlocked by calling the helpdesk and validating your identity.  Please keep in mind that your WSC Network account credentials may be stored on your mobile device for wireless network or e-mail access.  If you change your network password and neglect to update the settings on your device, your device may retry frequently and create an account lockout condition in a relatively short amount of time.  Please remember to change the passwords on your devices when you change your account password. 

Password change communication 

WSC will NEVER ask you to supply your password in an e-mail.  Requests to provide any personal or account information in an e-mail are invariably phishing attempts designed to trick you into giving up your account information.   

WSC will send an automated e-mail to both your WSC e-mail address and your personal e-mail address on file when your password has been changed by any end user. 

Password change methods 

  1. By providing the old password at any time via the Password Self Service (PSS) tool.  Users provide their username and current password to authenticate.
  2. Via PSS password recovery mechanism tools. PSS sends a 6 character alphanumeric token to the pre-registered personal e-mail address or SMS device and requires that token to be entered correctly to allow the user to create a new password.  Personal e-mail address and SMS device must be set in PeopleSoft for students and Firefly ESS for staff prior to password expiry (or forgetting password). 
  3. Via a physical visit to the Campus Service Center (first floor of library)
    • The user's phone number and first and last name are documented into ServiceNow, a problem tracking and communication software application.  Upon the submission of the ServiceNow an email notification of the password change request is sent to the user's email account. 
    • The user is asked if he/she had attempted to reset his/her account password on his/her own utilizing the Password Self Service.
      • If not, the user is guided through that process  
    • If attempts to reset password are unsuccessful to this point, then the user's identity is verified before proceeding any further 
    • Identity is verified by a valid form of photo identification (Driver’s license, Campus ID card, passport). 
    • The account password is changed and the information is relayed to the user. The user then logs in to PSS tool using the temporary password and is prompted to change the password.  Upon closing out the Trouble Ticket request, an email notice is sent to the user's email account. 
  4. Via a phone call to the Campus Service Center (402-375-7107)
    • The user's phone # and first and last name are documented into ServiceNow, a problem tracking and communication software application.  Upon the submission of the service ticket an email notification of the password change request is sent to the user's email account. 
    • The user is asked if he/she had attempted to reset his/her account password on his/her own utilizing the Password Self Service.
      • If not, the user is guided through that process over the phone 
    • If attempts to reset password are unsuccessful to this point, then the user's identity is verified before proceeding any further 
    • Identity is verified by a full time staff member utilizing last four of SSN (validated via read-only masked access to the Registry/NU Trust) and date of birth. 
    • The account password is changed and the information is relayed to the user. The user then logs in to PSS tool using the temporary password and is prompted to change the password.  Upon closing out the incident, an email notice is sent to the user's email account. 

 

Note: WSC reserves the right to amend this document at any time with or without notice. 

 

Last Updated: 9/20/2019