Wayne State College

Outlook FAQs


I have a lot of emails. How many emails will Outlook allow me to keep?

All users of the WSC email system are allocated 50GB of space for their mailbox. Faculty or staff may request an archive if they need additional space. Archives are not available to students.


I have a large file to email. What is the maximum email size that I can send?

The maximum email message size that can be sent or received is 140MB, including the size of any attachment(s).


How many people can I email at one time?

The maximum number of recipients you can send to at one time is 500. If you need to send to more than that, place them in a group in your addressbook.


Why can't I set up email forwarding?

Inbox rules that forward email to an external email system are not allowed for security reasons.


I am trying to set up access to WSC email with IMAP4 or POP3 and it is not working.

For security reasons, IMAP4 and POP3 access to mailboxes is disabled by default. If you need to use these protocols you can request access through the Campus Service Center at 402-375-7107 or email [email protected].


In Windows 10 Email, set Default Internet Browser to Firefox when Click on Link

1. In the Start menu. click Settings (gear icon). 
2. Click the Apps settings category.
3. Select Default apps from the sidebar.
4. Scroll down to Web browser and click Microsoft Edge.
5. Select the internet browser you want as your default (Google Chrome or Firefox).
6. Click Switch Anyway if prompted to keep Microsoft Edge as default.


In Email, turn the Reading Pane on and off

When you click messages in the message list, a preview of the message and some file attachments, such as Microsoft Office documents, appear in the Reading Pane.

1. To turn off the Reading Pane, click View > Reading Pane > Off.

Reading Pane off command on the ribbon

This closes the Reading Pane only for the folder you’re in. To change other mail folders, in the folder pane, click the folder, and then repeat the previous steps.

If you later want to turn on the Reading Pane, click View > Reading Pane, and then Right or Bottom.


In Email, recall or replace an email message after it is sent

With message recall, a message that you sent is retrieved from the mailboxes of the recipients who haven’t yet opened it. You can also substitute a replacement message. For example, if you forgot to include an attachment, you can try to retract the message, and then send a replacement message that has the attachment.

Message recall is available after you click Send when you and the recipient both use Exchange accounts within the same organization. (WSC uses Exchange accounts.)

Note: It is not possible to rescind messages that are sent to email addresses outside your organization.

1. In the folder pane, choose the Sent Items folder.

2. Open the message that you want to recall. You must double-click to open the message. Selecting the message so it appears in the reading pane won't allow you to recall the message.

3. Under the Message tab, choose Actions > Recall This Message.

Recall a message

4. Click Delete unread copies of this message or Delete unread copies and replace with a new message, and then click OK.

Recall this message box

5. If you’re sending a replacement message, compose the message, and then click Send.


Change what appears on the Navigation Bar

There’s no need to keep clutter around, so if you don’t use an Outlook view, such as Tasks, you can remove it or any of the views from the Navigation Bar. You can also change the order of the Outlook views on the navigation bar.

Outlook 2013 Navigation Bar

1. On the Navigation Bar, click Navigation Options button on the Navigation Bar .

2. Click Navigation Options.

    a. To change how many views appear, change the number for Maximum number of visible items.

    b. To change the view order, click a view, and then click Move Up or Move Down.


Navigation Options dialog box

Change the Navigation Bar to Compact view

To maximize the vertical height of the Outlook window, you can use Compact Navigation. This removes the Navigation Bar and lists the views at the bottom of the folder pane.

1. On the Navigation Bar, click Navigation Options button on the Navigation Bar .

2. Click Navigation Options.

3. Check the Compact Navigation box.

Compact Navigation command in the Navigation Options dialog box


Change my photo

If Outlook is showing an unflattering photo of you or no photo at all, change it. The new photo will also show up in other people’s contact cards.

1. Click File, and then under your photo, click Change.

Changing my picture for Office from Outlook

2. Your default internet browswer will open and prompt you to sign in to the Outlook Web App, you’ll see the Browse button after you sign in.

Tip:  Outlook can use .jpg, .png, .gif, .bmp, or .tif photo file formats.

Note: The new photo may take a few minutes to show up in contact cards.


In People, make your folder of contacts available as an address book

1. To make your folder available as an address book, right-click the new folder, and then click Properties.

Right-click the new folder, and then click Properties.

2. Click the Outlook Address Book tab, and make sure that the check box for Show this folder as an e-mail Address Book is selected.

Ensure that the check box for "Show this folder as an e-mail Address Book" is selected.

3. Confirm that the new contacts folder was added as an address book. From your Inbox, click the Home tab > Address Book.

The Address Book is on the right side of the Home tab.

4. In the Address Book dialog box, verify that the address book you just created appears in the Address Book list.

Your new address book appears in the Address Book dialog box in the Address Book drop-down list.

Last Updated: 9/13/2019