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Troubleshooting Campus Cable TV

 

Scanning has completed but no channels are available.

1. Check cables for tight connection at the back of the TV and at the Wall port, and inspect cable for defects and bare wires.

2. Make sure TV is in correct mode – TV should be in “cable” or “digital” mode rather than “air” or “antenna (ANT)”.

3. Using your TV remote or buttons on the TV navigate the menu to scan for channels - any time you move your TV to a new location (ex. Home to WSC) you will almost always have to scan for channels.

 

Only five or six channels are available.

1. Make sure TV is in correct mode – TV should be in “cable” or “digital” mode rather than “air” or “antenna (ANT)”.

2. Using your TV remote or buttons on the TV navigate the menu to scan for channels - any time you move your TV to a new location (ex. Home to WSC) you will almost always have to scan for channels.

 

Many channels available, but a majority of them are pixelated.

1. Check cables for tight connection at the back of the TV and at the Wall port, and inspect cable for defects and bare wires.

2. Check with neighbors to see if the issue is localized to the room or if it is a bigger issue.

 

Channels were working fine but now they are reporting no signal.

1. Check with another residence hall occupant to check if the channel is working for them.

2. Contact the Campus Service Center (details below)

 

If after a couple of attempts you are not getting cable signal, please contact the Campus Service Center at 402-375-7107 or servicecenter@wsc.edu. Please keep in mind that if the issue is TV related and not with your cable outlet that staff cannot repair your personal equipment.

 

Last Updated: 9/13/2019