The WSC Technology Help Desk is located in the Facility Services Building on the East edge of campus across from Mercy Medical Center [campus map]
Our mission is twofold:
- To serve as a call center for critical technology problems and emergencies.
- To serve as a problem tracking and repair center for the maintenance of WSC's network and technology resources.
The Technology Help Desk can be contacted by any WSC employee at 375-7107 for emergency help. Emergency calls received during normal Help Desk hours will receive immediate response. Non-emergency network and technology problems should be sent to the Technology Help Desk by designated employees via our Trouble Ticket web interface. Detailed instructions about office procedures for reporting problems and events which constitute an emergency are available here for Faculty/Staff or Current Students.
The Technology Help Desk will also strive to play an educational role for the campus community. Realizing that many staff members enjoy keeping abreast of computing developments and solving computing problems on their own, we will continually update a list of troubleshooting and instructional handouts, a list of Frequently Asked Questions about the HelpDesk, and will occasionally publish news briefs about recent technology changes and developments on campus.
The help desk is not the place to request new services. It is designed only to provide support for existing technology. For new services we should continue to use the established processes.